Usually when you make a complaint to an airline or holiday operator you expect the usual brush off or a derisory compensation offer. But a Virgin Atlantic customer who complained recently received a call from the Virgin boss Richard Branson. Having experienced a poor flight from Mumbai to London at the end of last year the passenger sent an e-mail including a […]
Continue reading »As the recession starts to bite, Virgin Atlantic have announced that they are introducing a pay freeze for its staff. Coming in to effect in March, the freeze aims to ensure that Virgin Atlantic remains in a strong position during the downturn. Chief Executive Steve Ridgway commented that they were taking responsible action to protect jobs.
Continue reading »Both British Airways and Virgin Atlantic have announced that they are cutting their fuel surcharges. On European flights and domestic flights British Airways is cutting the charge by up to 25%. For those planning their summer holiday with a flight this will be welcome news. It is even better news for those on long haul flights with the surcharge being reduced by […]
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